CUSTOMER SERVICE
Spot Customer Issues Early.

Save time, money and valuable customers with iCHARTER from iVobis. This intuitive software tool makes it easy for you to stay abreast of how your customers are viewing your company and products’ performance on a daily, even hourly, basis. iCHARTER delivers an immediate analysis of customer trouble tickets, letting you know how many trouble tickets have been received, who they’ve been assigned to, how quickly they are being solved in a matter of minutes. You can easily evaluate the effectiveness of your support team or spot minor product issues that may escalate into engineering problems. Knowing that your support staff is resolving customer problems quickly and efficiently is like money in the bank. Let iCHARTER help you solve your support problems before they begin.

With iVobis iCHARTER you can:
» Instantly identify major trouble areas
» Determine the products that require the most support time per ticket
» Compare the responsiveness and efficiency of each support representative